Pamela Seccombe

Pamela has always had a keen focus on the customer and the people who serve them. Before starting her own company in 1996, her experience spanned customer-focused roles across a variety of industries and companies from Apple Computer and Microsoft in the ICT sector, to American Express in the financial services industry where she was responsible for the launch of Gold Card onto the Australian market in conjunction with two major banks.

She spent her formative business years in brand management at Rexona, part of the Unilever group, with total profit and loss responsibilities for a suite of well known toiletries brands. Pamela also spent three years in the US establishing a national sales/marketing and distribution centre for Australian-based opal jewellery manufacturer, Opals Australia.

While running her own marketing consultancy, Pamela designed and facilitated many workshops centred on managing customer relationships and providing customer value. She has also given numerous speeches on the topic of customer loyalty and managing the customer experience. And has just completed three years lecturing on “Managing Customer Relationships” to Masters students at Macquarie University.

She has always been passionate about people and why ‘we do what we do’. This inherent interest in people has allowed her to combine her knowledge, skills and experience in customer loyalty with the holistic concept of people effectiveness.

In her role at UltraFeedback, Pamela is able to link business strategy and customer focus with the philosophy of empowering employees to allow organisations to more effectively create and deliver customer value and produce financial success.

Her qualifications include a Bachelor Degree in Commerce (Marketing) from UNSW, a graduate of the Senior General Management program from INSEAD, Fontainebleau, France. She is a certified NLP Master Practitioner, Trainer and Coach and an accredited mentor.

Questions? Email pamela.seccombe@ultrafeedback.com