Tom Holman

Tom has spent his working life helping people achieve their potential. He has been a teacher at Melbourne Zoo, a science curriculum developer, a branch manager for Rentokil, a state manager for a trucking company before launching himself in 1992 into research and consultancy.

 His passion for service has extended to offices in the community with schools, professional bodies, zoos and museums. He held the position of President of the Australian Customer Service Association and was an examiner for the Australian Customer Service Awards. Currently he is Treasurer of the Australian Institute of Biology.

 He has specialised in the research, strategic development and implementation of customer satisfaction improvement, particularly in the health sector. Specific expertise and capability exist in the development and delivery of Internet-enabled employee and customer satisfaction research, monitoring and benchmarking.

 Tom is also passionately concerned about conservation being a member and volunteer for EarthWatch. He has been a junior basketball coach and still tries to play regularly.

 Questions? Email tom.holman@ultrafeedback.com