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Mike Brooke
RN, MBA
Owner & Director
Research & Marketing
Specialist in healthcare industry marketing and research with a background in health services, marketing management and tertiary lecturing in marketing.
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Tom Holman
BSc (Ed), MAIBiol
Owner & Managing Director
Research & Marketing
Customer and employee satisfaction specialist for over 15 years with a background in education and service improvement consultancy across many industries.
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Dr Colin Jevons
BSc, GDBA, MBus, PhD
Owner & Director
Quality Assurance and CIO
University researcher and lecturer in marketing with 15 years management experience in publishing and marketing.
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Alexandra Peters
BA (Psych)
Owner
Adviser to the Board
Usability focused web site interface designer and programmer. Responsible for web site and survey database development. |
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Felicity Johns
BAppSci
Business Development
Felicity has previously worked for some large corporate companies such as Qantas in Australia and BAA in the UK, and most recently for the Murdoch Childrens Research Institute.
Felicity is currently employed to develop new business for UltraFeedback.
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Jonathan Lough
BA (Hons), MAppPsych
Research Director
A psychologist with expertise in survey and questionnaire design and quantitative data analysis.
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Susan Miller
BCom (Mktg)
Associate
Susan has a marketing background embracing all facets of the marketing process, including research, development, implementation and measurement of commercially successful campaigns across a range of industries.
Susan now focuses on delivering actionable insghts about satisfaction and engagement, with a particular specialisation in the understanding of the Baby Boomer generation. |
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Peter Carter
BSc
Associate
Peter has extensive senior management experience in education and training, particularly in project management of curriculum design and assessment. |
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Pamela Seccombe
BCom (Mktg)
Associate
Over 29 years experience in customer focused marketing and management roles across a variety of industries both as an employee and as a consultant, Pamela works with companies to engender a sense of caring for the customer across the whole company and embracing the importance of employees in the marketing mix - “a human focus to their approach to business”. |
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John Walton
BA (Anthropology), GradDip Marketing
Business Development Manager
John has an extensive history of helping businesses find solutions to problems. Most recently he was employed within the pharmaceutical industry at Allergan as Asia-Pacific Patient Recruitment Manager for global clinical research trials. Previously he worked with GlaxoSmithKline on research studies across multiple therapeutic areas. John has also managed a national chronic disease assessment (nursing) program and a large inner city GP practice that incorporated dental and allied healthcare. John’s experience outside of healthcare has focussed on international sales and marketing within wholesale and retail channels.
John brings a unique skill-set to UltraFeedback based on his cross-industry expertise. His understanding of the issues involved in delivering high quality services, enable him to deliver targeted, achievable solutions. |
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Stephen Bendle
BSc (Phys Ed), MSc (Exercise Science)
Associate
Stephen has significant experience within the health sector. He has had over 20 years in different management and operational roles with a proven ability in stakeholder management at National, State and corporate levels; developing and implementing strategic business plans and delivering quality services.
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Dr Jenny Bartlett
MBBS, FRACMA
Consultant
Jenny Bartlett has a strong track record in quality improvement, clinical governance, managing complex projects and in operational management. She has 20 years experience in senior hospital management and 5 years experience as the Director of Quality and Safety in the Department of Human Services in Victoria. She has directed national projects and is currently on a panel to improve patient flow in the Northern Territory. She has developed clinical governance and quality improvement frameworks for health services and undertaken clinical service reviews.
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Peter Everett
Healthcare Strategy
Peter is a healthcare specialist with 20 years of experience that includes teaching medical students, sales and marketing in the pharmaceutical industry and directing brand strategy for advertising agencies.
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Katinka Moran
BA (Psych), MA (Psych)
Research Officer
Katinka has around ten years of broad-ranging research experience, including client-side and agency-side roles, qualitative and quantitative projects and roles in Australia and the USA, managing both national and international research projects. |
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Gary Disher
Dip MLS, BBus, Grad Dip Health Services Management
Research Consultant
Gary brings a unique blend of knowledge and experience of the health sector to Ultra Feedback. His passion for the use of policy, education, research and feedback as key drivers of change in healthcare organisations and his interests in drawing together information and ideas from a range of intellectual and disciplinary sources (health sciences, management, information and communications technology, public policy and finance) help to achieve creative and innovative outcomes. |
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Karen Corneille
BA (Stats), DipEd
Senior Research Executive & Quality Manager
Karen has extensive quantitative research project experience, from instrument development to report writing. |
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Lisa Andrewartha
BApSci (Hons)(Psychology)
Research Executive
Lisa has completed her Bachelor of Applied Science (Psychology) at RMIT University. She has keen interest in the areas of health and organisational psychology, and experience in every stage of the research process. |
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Melissa Hatty
BA, BSc (Hons)
Senior Researcher
Melissa is Senior Researcher, with an eye for detail and a strong customer focus. |
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Steven (Jiawei) Yang
BE (China), MMktg (Monash)
Research Executive
Steven has more than 8 years experience in marketing, market research and data analysis. |
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Daniel Payne
Bsc, MBIT
Research & Technical Executive
Daniel is a communications expert with a history of designing novel reporting methods for intense datasets and experience in documenting and automating publishing processes.
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Catherine Linklater
BBus (Mktg), BBus (Man)
Research Executive
A recent graduate, Catherine completed both her degrees at Monash University. Catherine has a keen interest in consumer behaviour and results reporting..
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Heather Miller
Office Manager
Heather is responsible for the administration of the Melbourne office, and she supports a variety of research projects with reporting and data entry.
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Helena van de Linde
BBus (Mktg)
Office Manager, Sydney
Helena Van De Linde manages our Sydney office and supports associates with implementation of their research projects. She brings to this role a wealth of consumer marketing experience gained as a Senior Brand Manager at Lever Rexona and research agency experience as an account manager at AC Nielsen. |
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Karen Nelsen
Business Manager
Karen is responsible for all of UltraFeedback's day-to-day financial operations. Karen will deal with all accounts enquiries with understanding.
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Tracey Dearing
Research Assistant
Tracey is responsible for the management of all respondent databases within UltraFeedback, as well as for providing general support to a variety of research projects as the need arises.
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