Services

UltraFeedback is a research company that uses the Internet to help organisations improve their business. We specialise in customer and employee satisfaction and benchmarking within and across industries. We work across a wide range of industries, having particular experience in health.

We tailor our services to your needs and commit to deliver a satisfactory outcome. We do not raise our final invoice until our customers judge we have satisfactorily delivered the promised outcome. It's our simple satisfaction guarantee and in ten years of operation, we have always been paid.

Our approach is

Simple and effective
Quick and comprehensive
Able to accommodate a range of budgets
Innovative and systematic
Integrated with your CRM or stand alone
Realistic and not beyond practical implementation
Focused on utility, for you

If you need feedback or benchmarking services and believe that online communication is an increasingly important and convenient method of contact with your customers, we can help.

Where we can help - customer satisfaction and employee satisfaction
(From Nolan Institute, October 1999)

Privacy

We take respondent privacy very seriously. Our surveys are fully confidential unless respondents specifically indicate that they wish to share their responses. The privacy policy is clearly included with each survey we develop.