UltraFeedback articles

The brief articles listed below focus on issues such as service, customer satisfaction and surveys.

Articles may be reproduced on other sites if the author is credited and a link to www.ultrafeedback.com is included.

Author	Topic
Tom Holman	Earthwatch Fellowship
Tom Holman	Customer relationships are like love
Mike Brooke	A Patient's Perspective : 8th Annual Health Congress 2006
Tom Holman	Internet Versus Mailed Questionnaires: A Randomized Comparison
Jonathan Lough	Keeping the Subject Happy
Susan Miller	Thinking BIG
Colin Jevons	Satisfied customers have higher market share growth potential
Tom Holman	The role of sport in business
Tom Holman	A nice view of our aim
Peter Carter	Education and knowledge management
Tom Holman	Corporate Memory Fading Towards a Disaster?
Peter Carter	Client Focus
Tom Holman	Response Rates
Colin Jevons	Increase revenue or reduce costs?
Tom Holman	Sleep tight - work right
Mike Brooke	Customer Satisfaction
Colin Jevons	Surveys influence customer loyalty and buying habits
Colin Jevons	Good service better than cost cutting
Tom Holman	African wild dogs' dilemma
Tom Holman	Service should be fun
Colin Jevons	Customer Satisfaction Measurement Practice in Australia
Tom Holman	Value is a very human perception
Tom Holman	How can we be sure?
Tom Holman	Little things for free
Tom Holman	What is customer service? Part 2
Tom Holman	What is customer service? Part 1